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Black Goose

Black Goose

Chimney Sweep | Williamsburg, Yorktown, Newport News, & Hampton

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Gas Log Services

 

Gas Log ServicesGas Log Services

Gas log systems are an excellent way to add the simulated look of a fire to your home. Many people love the look of a crisp, warm fire burning in a fireplace on a cold night, but allergies and safety concerns make them apprehensive about burning real wood. Gas log systems offer an amazing alternative for Hampton and Newport News homeowners.

Of course, like any fireplace, the best way to ensure that your gas log system is operating at its safest and at peak efficiency is by scheduling regular inspections. Black Goose Chimney offers a regular inspection package designed to ensure all aspects of your gas log system are operating correctly.

What Are Gas Logs?

Gas logs are artificial logs that utilize a gas burner to create a fire that resembles a traditional wood-burning fire, without any of the mess or fuss. You will typically have several natural-looking artificial logs piled on top of each other to resemble a typical log fire. 

Gas log systems can either be vented directly outdoors or through an existing chimney, and also produce heat, which is always a bonus during the winter months. They are very popular in modern homes since they are allergy-friendly and don’t require any work to build. 

What Do Gas Log Systems Use as Fuel Sources?

Most gas log fires start with a knob or remote control, similar to the way a gas stove can be turned on or off at will. Most use either propane gas or natural gas as their fuel source. Most homeowners choose to match their log system with the fuel source they already use to heat their home, as this makes the installation process simpler. 

The major difference is that propane must be stored in a tank and delivered via a piping system, while natural gas is supplied directly through an existing municipal gas line.

Do Gas Log Systems Need to be Vented?

Since gas log systems are available in both vent-free and vented models, there are a few key factors to consider when deciding which is the better choice for your home. 

Vent-free gas log systems and vented systems are both options, but only one requires the use of a chimney. If you already have a chimney, you can use it with a vented system as intended. With a vent-free system, a chimney is not required; however, it can still serve as a decorative element or be sealed off, depending on your preference and local code.

Benefits of Gas Log Systems

Gas log systems offer many benefits to homeowners in Hampton, Newport News, and the greater peninsula region who want an attractive fireplace without the hassle or mess of a natural fire. Some of the main benefits of gas log systems include:

  • Convenience – Gas logs ignite instantly with the push of a button or the turn of a knob, no setup required. They are also adjustable, allowing you to control the flame height and heat output precisely. 
  • Clean Burning – Chimney cleanings are not required as frequently since gas burns cleaner than wood. Gas logs also leave behind a smaller carbon footprint compared to natural wood.
  • Reliable Heat Source – While wood and other natural sources need to be acquired every time you start a fire, the gas log system works independently of all other resources once installed. This means you can rely on the system to provide you with a fire every time you turn it on.
  • Aesthetic Appeal – Gas log systems can be customized to match your home. Most systems allow you to choose from different log types, textures, and colors. Homeowners can also choose from a variety of styles, such as contemporary, traditional, or modern, to complement the existing fireplace decor.
  • Increased Safety – Gas logs don’t produce flying embers or sparks, reducing the risk of burns and accidental fires. This makes them a safer option, especially when there are children or pets. 
  • Low Maintenance – Unlike wood fires, gas logs don’t produce smoke, soot, or ashes, which means you don’t have to clean out the fireplace after each use.

Vented vs Vent-Free Gas Logs

Many people get confused about whether to choose a vented or vent-free gas log system. The major difference is that a vented system requires a functioning chimney while a ventless one does not. 

Vent-free systems are typically considered to be more heat-efficient, but you do have to consider the impact on the indoor air, depending on how often you use your fireplace. 

Vented systems, on the other hand, create a more realistic flame, but they do require a functioning chimney. Since gas is vented, you don’t have to think heavily about the effect on the indoor air quality of your home.

The primary factor for most homeowners in the peninsula is whether they have an existing chimney and how frequently they plan to use their gas log system. Black Goose Chimney regularly helps advise homeowners in the area who are considering installing a gas log system. 

Our team is happy to come out and review the proposed space for your indoor fireplace to discuss which is the right choice for your home.

Black Goose Chimney Gas Log Services

Black Goose Chimney offers comprehensive gas log system solutions, from start to finish, to homeowners in the Hampton region. Whether you need a consultation or a gas system inspection, our team is the go-to choice to ensure the safety of your system and home.

Installation Services

As part of our installation service, we will help you select the ideal gas log system and then install it to suit your existing fireplace and ventilation setup. We have experience working within the homes of the Hampton and Newport News regions, which enables us to be efficient yet thorough during the installation process. 

We will also ensure that all gas lines are installed and connected to meet current code requirements. At the end of installation, our certified pros perform functionality and safety tests.

Inspection & Maintenance

We recommend that all homeowners with gas logs have their systems inspected annually to ensure that they are safe and free of any residue buildup. We offer two levels of service, depending on the level of care your gas log system requires. 

During our standard inspection and maintenance service, we inspect all burners, connections, the pilot light, and log placement to ensure that your system is safe to use. We also remove any soot or residue buildup we find, ensuring your system produces only high-quality flames. 

Additionally, customers can opt for the NFPA Level I or Level II safety inspection for added peace of mind.

Gas Log Repair

Black Goose Chimney also offers gas log repair services for when your system isn’t working as well as it should. Our trained technicians can troubleshoot:

  • No-heat issues
  • Ignition failures
  • Burner malfunctions
  • Sensor or valve issues
  • Pilot light problems
  • And More!

We utilize only the highest-quality replacement parts, and our highly experienced technicians provide fast and professional service.

Why Choose Black Goose Chimney for Gas Log Services?

Black Goose Chimney is well-established within the greater peninsula area, which means we have direct experience working within the chimneys and fireplaces of our neighbors in Hampton and Newport News. 

Our team is not only trusted by your neighbors, but we are also fully certified and transparent in our billing and work. We are recognized for our attention to detail, which has enabled us to achieve an outstanding safety record and consistently deliver beautiful results.

If you have a question about installing a gas log system, need help with repairs, or would like to schedule an annual service visit, contact us today.

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Services

 

  • Chimney Sweep
  • Chimney Repairs
  • Chimney Relining
  • Chimney Caps
  • Chimney Swift
  • Top Pans/Chase Covers
  • Fireplace Install
  • Fireplace Rebuild
  • Gas Logs and Inserts
  • Historic Restorations
  • Dryer Vent Maintenance
  • Animal Removal

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Google Rating
4.2
Based on 103 reviews
Black Goose Chimney
Black Goose Chimney
4.2
Louise Moore
Extremely happy with the cleaning and door repairs John and his helper completed on their service call. I can’t wait for the first cool day to enjoy my fireplace. Both gentlemen were respectful in keeping area clean especially with fireplace soot . They went up on the roof to check for any defects. I will feel safe using my fireplace this fall and winter. I have a dog who is nosey so I had him contained but they made sure i knew when they had to open my backyard gate. I highly recommend Black Goose for anyone need fireplace concerns. They installed my first fireplace insert years ago and it is still working warmly with yearly inspections.
Rob Smith
Mike and Chris from Black Goose Chimney Sweep did an excellent job. I have used Black Goose for a few years now and have always had an excellent experience. They do not try to add on expenses saying well you need this or this has to be done now if it really isn't necessary for the safe operation of your fireplace and dryer. If anyone ever asks me who i recommend for fireplace and/or dryer vent needs i tell them Black Goose
Derek Shaffer
Laz Schaffer
Bobby was personal, professional, experienced & remediated my issues…currently waiting for parts to complete the job
Michael Brown
Great to work with. Mike and Brandon were very knowledgeable and helpful. Hope to have them back to do the remainder of work.
Jerri Michael
Black Goose has a great team from the phones to the inspection teams that do a great job inspection of chimneys and I have them do my dryer too. They provide the required reports I need for my HOA. They pricing is reasonable.
C.R. Brew
Nathaniel
They did a great job all except for Cris so on top of the fire box, I guess the trainee forgot to look up their this is what I pulled down
Milton Foster
Betty Downs
wonderful
Steven DeFonzo
I’ve been a customer for many years now and John and his team are always professional. They do a great job!
Diana Burris
John Wandling
Expert work reasonable price. Definitely recommend.
Brian Canfield
Lyles Forbes
Lori Bean
I would recommend Black Goose Chimney! Great customer service and work was completed from start to finish in a timely matter. I was kept informed every step of the way! I would definitely use this company again in the future!Thank you!Lori Bean
Sherri Schenkelberg
Mike and Chris came to do an inspection and sweep for us, and both were so friendly and professional. They did the cleaning from the inside with a vacuum, and did a great job of keeping everything clean. Great experience.
Jim Livengood
Heldur Liivak
Sergey Gardner, the owner of Black Goose Chimney, recently arranged followup work on a chimney cap job that was done over 2 years ago. No issues and no arguments "We will make it right."Super customer support and in this day and age not always the norm. I have used the company since the early 2000'a and will continue to do so as my first choice.
Betsy Rawles
i couldn't be more pleased with the service that I received from Black Goose Chimney. Experienced workmanship. Great communicators. Honest. Always on time for appointments. Can't say enough good things about this company and the people that I dealt with.
Jay Colley
Great efficient job by Bobby and his team. Very knowledgeable!
Miriam Harris
We had an outstanding experience with Black Goose. Glad, Arthur, and Sergey assessed the inoperable condition of our old, plain fireplace that was damaged by wildlife, and replaced it with a beautiful fireplace that we designed to our tastes. Price was fair, and the craftsmanship in the install was outstanding. We highly recommend the Black Goose team. Thanks so much from Pat and Miriam.
carolyn walker
Very honest. Very pleasant to work with. Even helped me get a fawn out of my yard at no charge. Letting me know exactly what I needed replaced and gave me an estimate
Xanthe Calzadilla
We hade Black Goose Chimney replace our old gas fireplace with an electric one back in early September '24. They were very professional, friendly and knowledgeable. Sergey and company finished the job in a timely manner, it's works great and looks fantastic.Move forward to April '25 and without going into great detail, the remote was lost. I reached out and with the help of Karen and Juanita, they were able to reach out and get us a replacement. I would definitely recommend them them, over and over.
denise chamblee
Incredible service. From the person answering the phone and scheduling an appointment to the service itself. Mike Wardley and Chris called prior to their arrival, were extremely professional, got the job done even though it was just supposed to be an evaluation. They went above and beyond to schedule an additional service. They were nice and clean and efficient. I can't say enough good things about my experience with the company and these 2 men.
CT Arrington
Absolutely horrible customer service. We called them to remove a dead bird from our dryer vent pipe. The tech claimed that they could not do any work because the external vent is too close to a power line. Refused to even try to fix the problem from inside our home. Another company came out and fixed the issue from inside our home!Worst part is they pressured our daughter into paying the full $159 service call fee then lied about the owner’s availability to speak with us and lied again saying they would refund half our fee.
Nick Will
Bobby and Brandon did a great job today, punctual, professional, clean and very thorough. Even very willing to answer any questions I had about my chimney.
Sunshine Hardison
Bobby is great to work with. Fast response and high quality work.
Michael Levenson
I have an outside gas fire pit that needed help. Sergery came out and had it back to working great after 2 visits. I thanked him the first visit and he told me not to thank him until job was complete and I am satisfied. When completed he followed up to make sure I was satisfied since I was out of town when job completed.To me that says a lot to have pride in your work and to really want the follow up on satisfaction confirmation. That customer service and pride has been lost lately with a lot of companies and it is good to see it again. Thanks!
Jen Test
Customer service is extremely poor
Lydia Clark
My glass doors, outside of my fireplace, had gotten broken..Black Goose had to measure, and special order the doors.They replaced them and did an excellent job.
Steve Thompson
We called Black Goose Newport News to install an electric fireplace & shiplap in our family room. The space was previously used for an old fashion tv & stereo system built into the wall. They did an exceptional job filling in the space and making the room look modernized. Top quality workmanship!!!
Robin Boling
Black Goose recently came out to sweep my chimney. They ended up charging me over $300 and did an inspection saying that my chimney need all sorts of repairs. I have had other chimney sweeps out over the past 15 years and never had an issue like this. They quoted 20K for the so called repairs. I will never call them again.
Sheila J
They said I neeeded a new vent system. Did it. Did it wrong and then came back and didn’t even know they had done it
Karen Lewis
"Sergey" and his crew replaced our wood burning fireplace with a gas direct vent Valor fireplace. It was a major project with reframing and additional issues but they did an outstanding job. "Juanita" was outstanding with customer service and also Karen with the scheduling. Thank you for everything. Go Navy!
Rob Gregory
Paid for them to come out and look at my house and take measurements for a free standing Woodstove and chimney. Ghosted after that. I reached out again to ask about looking at pellet stoves to be installed and they haven’t replied back in a couple of weeks. Glad I gave them money for no reason. It’s ok because I found a better company to do the job and they didn’t charge for an estimate. I would leave a lower star review if possible.
Melissa Novak
The technicians performed a very thorough inspection of the fireplace in a home we are purchasing. They took their time, checked every inch of the fireplace, including the roof and attic. We’ll be contacting them for a gas insert!
Devin Haslam
These guys are pretty average. They gave me incorrect info, they overcharge, and their work is average quality
John Mason
Professional and efficient. Chimney and wood stove inspection, cleaning.
RWM
Admittedly this was several years ago but I scheduled them to come to Smithfield and sweep my woodstove chimney. Took a day off from work and they never showed and didn't call. When I called them they didn't apologize or care whatsoever and said I could reschedule. Of course I said no and did it myself.
Caroline Martin
so we moved into our home about a year ago, I just wanted the chimneys swept so we could start using our fire places. The lady on the phone (who was very kind) said there was a travel fee (totally understand), the inspection fee and then sweeping of two chimneys would be around $900. Ok, great. The guys come out, (who are extremely professional and kind), they do the inspection and then write up almost $33,000 in proposals of work that needs to be done to both chimneys. This is a 40 year old home and there is some mortar missing on the inside of the chimney apparently. They wanted to charge $1,400 a day for a lift when lifts we have rented in the past have been at most $500 a day. They wanted to charge $2,290 to pressure wash the chimney (do you know how small a chimney is??, I could get my whole house pressure washed for $1,500). The prices they proposed were absolutely insane. But in the end the never swept the chimneys (they confirmed they could be swept from the inside), so they charged us for the travel fee and inspection fee $500+ for nothing done. I feel so dumb.
Kirsten Shaffer
I called to get an estimate for some repairs required for our home sale, as requested by the buyers following inspection. I told the person who answered the phone our closing date and when repairs would need to be completed. A technician came over the next day. He was very polite and professional. I also told him my closing date. He indicated that I would get an email estimate and could proceed with scheduling service following that. A week after he came out, I called the office to follow up and was told that the techs were extremely busy and were a month behind on estimates. When I expressed dismay, the staff member (same person I spoke to the first time was rude and dismissive. I told them I would not be using their services and not to bother with an estimate. Two days later, I got an email from someone else indicating that the file was behind because the accountant had been out of the office, but that they’d get back to me asap. It’s now been 10 days and I’ve still heard nothing. I paid $149 for the inspection. If they were so behind, they should’ve mentioned that at the time I scheduled the inspection. The office staff was rude, and apparently they have no idea how to run a business. Do not use them.
Jose Garcia
Definitely recommend! I was informed by the home insurance that I needed a certification. I called Black Goose Chimney and expressed my needs. They ensured me that I had nothing to worry about and that they would make it happen regardless the time crunch. They squeezed me in their schedule and explained the process without hesitation. Once again Thank you!!!
John Puckropp
Technician Sergey Gardner did an outstanding job explaining and fixing my fireplace. Highly recommend!LtCol John PuckroppUSMC Retired
Victoria Terrill
I highly recommend Black Goose Chimney! Juanita picked up my phone call and was so helpful and sweet from the get-go. Joe and John C. inspected and conducted a chimney sweep on my place. Both were very professional, on-time, and great to speak with. The chimney was well beyond needing a cleaning and the did a great job. They pretty much made the chimney go from black to a light grey color (which I didn’t know was possible) and they also cleaned up after themselves. Joe and John C. were so nice and even tolerated my terrible (and overused) Mary Poppins references. I would absolutely recommend Black Goose Chimney and Joe/John C. They did a great job!
E H
My homeowner’s insurance on my new house said I needed to have my wood stove removed or they’d cancel my policy. Black Goose Chimney was able to come out and do the job within a few days, sealed off the chimney, and provided me pictures to send the insurance company. The crews who came out were on time, professional, knowledgeable, and laid down blankets to protect my floors. Karen in the office was so helpful with getting me the pictures for my insurance company.
Next Home Coastal Luxury Realty
Work for a Keller Williams agency. Needed a chimney repair on a house closing the following day. Black Goose was able to check it out the day I called and are able to make repairs the following day! Mike the tech, MORE then helpful as was Lois in the office. I highly recommend them for your chimney and fireplace needs!!
Sovonia Golden
Miriam Kotsonis
Super helpful and knowledgeable staff!
Levi Collins
Mrs. Karen was wonderful and got us scheduled right away, the service team was excellent and professional. Mr. Jim ordered our part and it came the next week, nice lady called me and they scheduled it for the very next day. I HIGHLY recommend this company for there excellent attention to detail, customer service that makes you feel like family, and quick response time.
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