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20180213_102605

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August 31, 2018 by primm

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Chimney Sweep
Chimney Repairs
Chimney Relining
Chimney Caps
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Fireplace Install
Fireplace Rebuild
Gas Logs and Inserts
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Google Rating

4.5

Based on 203 reviews

Black Goose Chimney

4.5

Tammy Carpenter

Mike, the tech for Black Goose, was running ahead of schedule today and contacted me to see if he could come early to inspect my dryer vent. He performed the inspection and provided documentation of the job. He was very personable, and did an excellent job! I was very pleased.

Jill Spielberger

I really appreciate the communication between the company & myself. It was great to not only receive a message they were on their way but Brandon took a few minutes to address my concerns over the phone. We were quite impressed by their professionalism & thoroughness, especially because the job was more work-intensive than anticipated. I am grateful to have my fireplace up & running & I can thank the good people at Black Goose for making it happen .

Charles Haskett

I called for a clean and inspection. They came out and inspected and told me it didn't need cleaning. I feel like most would have "cleaned" it anyway and charged me. They only charged for the inspection which was nice of them. I will use them again in the future.

Donna Hollandsworth

Lori Shuford

John and Chris were very thorough and polite and protected everything while doing a great job inspecting and cleaning.

Donnavan R

Susan Mattson

Quick response and thorough inspection. Great pics of damaged interior of our chimney.

Betsy Fink

Sergey and his partner were very friendly, efficient, and knowledgable. After diagnosing the problem with my gas fireplace, they were able to complete the repair right away and demonstrated how they had fixed it. They are a busy team, so I did have to wait a few weeks for them to come out but that is the nature of gas fireplace repair. Would definately recommend them.

Michael Kane

Timothy Fisher

Great job——especially arriving early!

Diane T. Huston

I’ve used Black Goose Chimney several times since moving into this home 18 years ago. The home has a professional installed wood burning insert to a 1949 fireplace: it has a liner. The technicians have always been on time, professional and services reasonably priced. I was quoted $308 for a sweep & inspection when making the appointment. It had been 3-4 years since I last had a sweep. Upon inspection, chimney was cleared, not requiring a sweep. Outside checked, no problems. Charge $99. Yes, I would recommend their service!

Heath Green

Did a great job with our gas fireplace. Would highly recommend! Technicians were very helpful and professional.

Griffin Family

Bobby and his team were fantastic! Very knowledgeable and professional!

Nancy Hanlon

The guys were great but the cost was outrageous 1 hour of work and $10 in product to fix the problem I could have done it myself for $10 in my cost your cost $399.00 never again Ill do it myself

Laura Feinberg

Mike and Arthur were very professional, fast and respectful. My dog and toddler would not leave them alone! But they completed the job with ease and were able to inspect the chimney and let us know what we needed yo do to make it safe to use! Thank you!

Nonnie Reynolds

They came out to inspect and clean my chimney. Let me know it didn’t need sweeping however I do need to replace two fire bricks. Glad I got the inspection because it prevented a fire hazard. Very professional service and technicians. I’m hiring them to do the brick repairs. As a new homeowner it’s great to find a reliable company to annually clean my fireplace.

Pam Dibble

Claire Duffee

Early for appointment, friendly, helpful, and taught me how to correctly use my fireplace. Would not call anyone else.

Barbara Coppedge

OutstandingVery professionalThe team educated me on the operation of the unit. Very clean during the process. Thank you

Erica S

Black Goose Chimney did a great job servicing our gas fireplace. It hadn’t been used in a few years, and they performed a thorough safety check, cleaned everything, and clearly explained how to use it going forward. The technicians were very professional, fast, and genuinely nice guys. We felt confident and comfortable using our fireplace again thanks to them. Highly recommend!

Lovett Gaither

on time fast and efficiency

Darlene Esher

We set up an initial appt for 12/19 at 2:00pm with a window giving them til 4:00pm to arrive. At 4:00pm I called the office and spoke to Ari who told me they had no record of our phone number or address. Almost immediately after that call I received a voice message indicating Sergei was on his way (about 25 minutes out). I want into my email and found that there was an invoice addressed to me for $339.00 and a quote addressed to me for $8990.00. No one had ever come to our home . This was our first appt with them. Not at all impressed with the disorganization of this company.

Robert Freeman

Mu texhnicians have always been knowledgeable, courteous, and a good value. I wont call anyone else

Dexter Baird

Your technicians were very personable and knowledgeable in what they were doing. He even made an onsite repair that saved me a lot of money.

William Cornett

Tracy Cone

Martha Owens

Today Black Goose came to give me a quote on my gas fireplace. Mr. Bobby asked me what I wanted to do with the fireplace because due to a lot of advice from other companies I was under the impression that I would have to tear my existing fireplace down and get a brick and mortar fireplace to burn wood. Mr. Bobby heard my desire as to what I wanted and he really gave me a simple solution now I can burn wood in my fireplace. Thanks Bobby Sims.

Mary Johnston

I was throughly disappointed with the technician. Firstly they arrived more than two hours prior to the appt time, with no phone call. I paid to have my chimney and wood stove inspected. He never even opened the wood stove and when it was brought to his attention he said it’s a metal box, it’s fine. I was also given a quote of 8k for work on the chimney. When I requested the pics that I was promised that day they had mysteriously disappeared. I spoke with the office numerous times and was told the owner would contact me. After a week of no returned calls I requested a refund which I was given. The office staff was very polite and apologetic, however the technician was rude and the owner apparently couldn’t find the time to address my concerns. I’d rather do business with a company I can trust.

Louis McAdory

Your team very quickly assessed the problem with my fireplace and explained what needed to be done to fix it. They were very professional and knowledgeable and answered all of my questions. The fireplace is now working 100%!!!! I highly recommend Black Goose Chimney for any work needed for a fireplace.

Audrey Crawford

Larry Beam

Efficient, thorough, polite and professional. Kept area clean.

Jack Erb

Sergey is great!! I always request him to service my wood stove!

Irina Gorbunova

Always great service and punctuality. We use this company twice for two gas fireplaces and Sergey is very professional and knowledgeable. Quality work and good service.

Hope Marsh

Great job done by Bobby and Crew. They took care of all our issues in a very professional manner.

Renee Jones

Sergey and Muhamad were very professional. Took the time to clean up and Sergey took the time to explain an issue they found during the inspection and to re-explain how to start and stop the fireplace.

Mark Smeland

Nicole Anderson

I received a thorough inspection and was provided with options for my fireplace renovation. I was very satisfied with the service.

Theo Rohr

Fast service, great work

helen myers

My technicians even went the extra mile offering to clean my fireplace. Friendly, polite, extremely knowledgeable and stand behind their work. I have been using them for years and would highly recommend them.

Megan Lem

I highly recommend Black Goose Chimney! Great service and the gentlemen who came to help were respectful and helpful.

Scottie

Excellent Service! Very professional. My company, MiCasa, will definitely call again to have additional properties serviced as needed. Thank you.

Valarie Ellis

Excellent team! Great customer service.

CS

Very professional

Chuck Robinson

Tech were extremely helpful, knowledgeable, friendly!

Calvin Davis

Excellent service and professionalism.

Peter McCall

I’m not happy at all with the service because the gentleman that came to my house told me I needed a new gas valve for my fireplace. He said that somebody would contact me the next day which would’ve been the 11th and nothing was done. Nobody contacted me and right now I’m looking for another company that will do the job for me because I don’t want to use black goose.

Karen Lyles

Very professional.

Ryder

They showed up on time. They were fast and efficient and had great communication. Highly recommend this company!!!

Gail Whittaker

Very professional and friendly. Each year, they visit my home and perform a thorough inspection of my fireplace and chimney. After their visit, I feel safe and confident when using my fireplace. Highly recommended.

Walter Bartlett

They were great when they came and fixed our problem and were gone within 15 minutes. I highly recommend Black Goose.

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